Shipping policy


Processing Time

 

  • Order processing time: 1–5 business days
  • This includes order verification, quality checks, and packaging by our fulfillment partner.
  • Orders are not shipped on weekends or public holidays.


Please note: Processing time is separate from shipping time.

 

 

 

Shipping Time & Delivery Estimates

 

Shipping times vary depending on the destination, product, and warehouse location

Estimated delivery times:

  • Philippines: 8–20 business days
  • United States / Canada: 7–18 business days
  • Europe / UK: 8–20 business days
  • Australia / New Zealand: 8–20 business days
  • Rest of the World: 10–25 business days

 

These estimates are aligned with CJ Dropshipping’s standard shipping lines.

⚠️ Delivery times are estimates, not guarantees, and may be affected by customs, weather, carrier delays, or peak seasons.

Multiple Packages

  • If your order contains multiple items, they may be shipped separately from different warehouses.
  • You may receive multiple tracking numbers for a single order.

Tracking Information

  • Once your order is shipped, you will receive a tracking number via email.
  • Tracking updates may take 3–7 days to appear after shipment.
  • Tracking information depends on the shipping carrier used by CJ Dropshipping.

 

Customs, Duties & Taxes

  • BLCKHL is not responsible for customs fees, import duties, or taxes imposed by your country.
  • These charges are determined by local customs authorities and are the customer’s responsibility.


Delays & Exceptions

Shipping delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier or logistics issues
  • High-volume seasons (holidays, sales events)

We appreciate your patience during such circumstances.

Incorrect Address

  • Please ensure your shipping address is complete and accurate.
  • BLCKHL is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

 

 

 

Lost or Missing Packages

 

If your order appears lost or has not arrived after the estimated delivery time:


  • Contact us at blckhlcustomercare@gmail.com
  • We will coordinate with CJ Dropshipping and the carrier to assist you.